Delivery & Installation

Delivery Options

Our head office is based in Morisset, Lake Macquarie NSW, so we offer -
Free delivery to all suburbs in Newcastle, the Central Coast, Lake Macquarie, Maitland & Hunter Valley.
Free delivery to Port Stephens and Singleton for orders over $750 or $65 delivery fee.

If outside please enquire for all other surrounding towns and lower North Coast.

We offer FREE pick up from Sydney, Melbourne, Brisbane & Perth Warehouses by Appointment for most items.

We deliver to Sydney, Melbourne, Brisbane & Perth Metro area for $75.00 and the CBD for $110.00 for most of our standard range. This can cover multiple products from the same warehouse. Specialty Chairs from $35ea.

PLEASE NOTE: that not all products are from the same warehouse so additional fees may appy if from a different warehouse or a direct shipment is required from one of our specialty suppliers. Confirmation of freight is provided before final order or payment is taken.

Delivery to Adelaide, Hobart & Regional Areas is P.O.A.

We can also service many regional country areas in most states. Please Contact us for a quote.

Please Note: Delivery price includes to ground level only and a 1 person delivery. If extra help is needed (for example 2 person lift), including stairs, lifts or site inspection, a quote will be needed in regards to supplying extra person/s.

There is also products that are by special order delivery only due to one of the following:

• Custom made changes, for example fabric colours or size change
• Product requires 2 or more persons for delivery
• Special order from a supplier
• Oversized products
• Packaging limitations

Payment Options

Important changes due to Covid and current supply issue:
Due to current supply delays on certain products and parts with the worlwide shortages we have switched off our credit card payments, You will still be able to complete your order and order confimation will be emailed to you. A sales team menber will contact you by phone or email on stock availability, estamated delivery or pick up time or if there is suitable substitution that you would be a happy with. Once order is confirmed and delivery ETA, an invoice will be created and payments can be made by the following options.

Can I make changes to my order after I have sent it? Yes you can change items after you have sent the order online. Please contact customer service on 1800 161 137 . Once orders have been processsed and shipped, we can not make any alterations. Also be aware that there is no option for change on special ordered lines or custom made once production starts.

• EFT & Credit Card (Visa, Mastercard & Amex)
• Afterpay, Humm & Zip
• Australian Bank Deposit
• 30 Day Account (Pre Approval Required)

DIY Installation

Most of our Office Furniture comes in flat packed or boxed with easy installation instructions, allowing for DIY installation.

Many of the products come with Allen Keys in the packaging so minimal tools are required. In most occasions the tool required is the Allen Key that comes with the products and a Phillips Head Screwdriver. Occasionally, a Flat Head Screwdriver may be required. In the case of installing multiple products an Electric Screwdriver or Drill with the correct bits attached will make it easier and quicker.

Some desk and flat packed products have pre-set holes in them for screws and cam locks whereas some desks that can have different frames on them like the Rapid Span range or the Deluxe range have no holes but come with self-tapping screws (included) that can be done with a Screwdriver but is a lot easier with and Electric Screwdriver.

Most of the chairs come easy to build with many only requiring an Allen Key for assembly although you must be aware like any products not to force screws in as it can strip the thread and may void the warranty. If it is not screwing in easy remove, it and check the angle and gently retry until it starts easily.

To assist you in deciding if you can install yourself, we have been updating our website on all our products to show you the ease of installation, tools required, number of people required. Please be aware that some products can be built by one person but may require 2 people to lift it into position like Hutches, Corner Desk. There are also products that are more technical to build so may require more experience or more people and some products like some reception counters we recommend getting professionally installed by our installation team.

Installation Service

We provide an installation service to most metro areas and some regional areas. We provide a quote for all installs ranging from $35 up for standard small desk. When in checkout please select yes under installation and provide as much detail as possible in the fields taking into bellow points and submit order, no payment is required as our sales team will contact you regards quote on installation. Or you can call our sales team on 1800 161 137 to get more information.

Be aware that to get the most accurate quote you will need to provide the follow information:

• Parking access for delivery (metered, loading zones for van)
• If there are any stairs and the ability to get longer items up stairwells if necessary
• Lifts and size
• Is power available for installation
• If site inductions or security checks are required

Return, Warranties and Missing Pieces

All our office furniture comes with warranty and we provide some of the longest warranties in the Market with most items 5 to 10 years. Please Contact Customer Support for more information.

If Products are recieved damaged or marked - please contact customer support within 48 Hours for replacement o

My ordered arrived but is missing piece/s - Please contact our customer support 1800 161 137 to arrange for missing part or replacement to be organised. Please check boxes carefully for internal as they will come in with other items in the box or taped to side of box and can easly be discarded into rubish.

Returns for ordering the incorrect item or change of mind - Cost of freight or labour for return is the at the customers expense - Items "must" be in returned unopened in the original packaging and a 15% restocking fee may occur on the original purchase price.

Management descretion may apply in certain circumstances.

Other Services

Quotes - We can provide you with a no obligation quote and in some cases line drawings or 3D drawings can be supplied.

Office Fitouts - We supply high quality commercial furniture from select group of manufacturers, plus our exceptional custom made products. We are able to supply and organise all size projects from a Home Office to a large Corporate building.

Design Assistance - One of our sales consultants can assist you with your design and measurements and colour schemes and they look after your job from start to finish. We provide assistance for any jobs from single home office desk to large corporate or work site fit out. Lead time can vary for value range within 1 week if all in-stock up to 6 to 8 weeks for high end custom builds. We also assist many commercial builders and designers.